DESPATCH & DELIVERY
Orders placed before 12pm (Monday to Friday), will be dispatched the following day.
Items place after 12pm (Monday to Friday), will be dispatched in the next two working days.
Items are sent by Royal Mail 48 hour courier as standard.
Standard delivery is free on most items, to mainland UK only (excludes some larger items)
We do not deliver outside the UK.
RETURN & EXCHANGE POLICY
We must be notified of any returns or exchanges within 14 days of the original purchase date.
After this 14 day period your order will be assumed satisfactory. All claims of shipment errors and requests for returns or exchanges will not be accepted after this period.
Any items to be returned or exchanged must be in brand new resalable condition and in original packaging, subject to the discretion of iiequii.
Any returned items will be refunded (minus shipping costs) and exchanges will incur an extra shipping charge.
If you wish to cancel an order we must be notified by phone or e-mail within 30 minutes of placing the order. If a request to cancel an order is not made within 30 minutes we may already have dispatched the item, in which case you would need to return it to us at your own cost for a refund.
Any refunds will be made within 48 hours of us receiving goods back, or 48 hours from us notifying you that we will be making a refund, unless otherwise notified. Please note it can take up to 7 working days after the refund has been made to receive the money back into the bank account the payment was made with.